ShieldSquare is now Radware Bot Manager

Web scraping in the online travel industry is here to stay and threatens many players in the ecosystem. Detecting and mitigating malicious bots that scrape pricing data and unique content could help your business from unnecessary leakage of information. Bots target websites with travel content, reviews and rating websites, airline websites and online travel aggregators (OTAs).

Impact of Bots on Travel Websites

Unwanted GDS Queries

Unwanted bot queries for flight tickets can incur unnecessary charges for your travel site. Costs levied by the Airline GDS (Global Distribution System) will increase significantly because of fake queries made by bots. These fake GDS queries can be used by your competitors to scrape ticket prices. They also cost you money and will not generate legitimate bookings.

Scraping of Ticket Prices

Scraper bots are the most obvious threat for online travel websites. Scraper bots can be deployed by your competitors and fraudsters to scrape your pricing data. This form of corporate espionage gives your competitors an unfair advantage and can prove to be a long-term business threat. Keeping your pricing data safe from competitors can help you retain customers, partners, and brand competitiveness.

Improve KPIs and Decision Making

Bot traffic that is not detected and mitigated is often mistaken to be genuine and does not reflect on your analytics dashboard. Key Performance Indicators (KPIs) are misrepresented due to undetected bot activity, leading to poor decision making and estimation of demand.

Bots skewing your web analytics data result in artificial and inflated metrics. Skewed analytics affects your business strategy and marketing spend, resulting in missed targets and low ROI.

Increase in Infrastructure Costs and Poor Website Performance

Bot traffic making unwanted queries and API calls can spike page requests, which can result in unnecessary server costs. Millions of requests generated by bots spamming your website can overload and slow down your site. The presence of non-human traffic also affects the user experience.

Here Is How a Major Asia-pacific Airline Reduced Bot Attacks and Prevented Competitors From Scraping Their Prices

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Industry Recognition

Cited In Gartner’s Hype Cycle for Application Security^*1ShieldSquare (now Radware Bot Manager) is mentioned in the Hype Cycle for Application Security, 2019 for the third consecutive year

Received Customer Value Leadership Award, 2018ShieldSquare (now Radware Bot Manager) recently received the Customer Value Leadership Award in the Global Bot Risk Management (BRM) Market from Frost & Sullivan

Listed As A Late Stage Vendor Forrester In New Tech: Bot Management, 2019^*2Forrester has positioned ShieldSquare (now Radware Bot Manager) as a ‘Late Stage’ vendor for technology maturity for the second consecutive year

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^*1 Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

^*2 The Forrester New Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester New Wave™ is a graphical representation of Forrester's call on a market. Forrester does not endorse any vendor, product, or service depicted in the Forrester New Wave™. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.